Refund policy

RETURNS & REFUNDS

We hope you love your RAE SWIM purchase. If for any reason you’re not completely satisfied, we’re here to help.

RETURN ELIGIBILITY

For hygiene reasons, swimwear can only be returned if:

• The hygiene liner remains fully intact

• The item is unworn, unwashed, and in its original condition

• All tags are attached

• The item is free from makeup, fake tan, perfume, deodorant, or any other marks

•The item is returned in its original packaging

Returns must be requested within 14 days of receiving your order. Once your return request has been approved, you will have a further 14 days to send the item back to us.

NON-RETURNABLE ITEMS

• Swimwear with removed or damaged hygiene liners

• Sale items (unless faulty)

• Gift cards

HOW TO START A RETURN

To request a return, please email hello@raeswimuk.com with your order number.

If your return is approved, we will provide instructions on how to return your item. Returns sent without prior approval will not be accepted.

RETURN SHIPPING

• Customers are responsible for return shipping costs

• Original shipping fees are non-refundable

• We recommend using a tracked service, as RAE SWIM is not responsible for returns lost in transit

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery. If you receive a faulty, damaged, or incorrect item, contact us within 24 hours of delivery at hello@raeswimuk.com so we can resolve the issue promptly.

Please note that all orders are thoroughly inspected and documented prior to dispatch to ensure they leave us in perfect condition and to help prevent fraudulent damage claims.

EXCHANGES

We currently do not offer exchanges. If you would like a different size or style, please return your item and place a new order.

INTERNATIONAL ORDERS

Any customs duties, taxes, or import fees are the responsibility of the customer. Shipping charges are non-refundable.

Duties, Taxes & Customs Charges

RAE SWIM® does not refund any customs duties, import taxes, VAT, handling fees, or other charges paid to customs authorities or shipping carriers.

If customs duties or taxes were paid upon delivery, customers should contact their local customs authority directly regarding any potential reimbursement.

Refused Deliveries

If an international order is refused or abandoned due to unpaid customs duties, taxes, or import fees, any costs incurred by RAE SWIM® including return shipping fees, customs charges, handling fees, or carrier charges will be deducted from any eligible refund.

EUROPEAN UNION CUSTOMERS

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt. Items must still meet all return eligibility requirements outlined above.

REFUNDS

Once your return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at hello@raeswimuk.com.