Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to RAE SWIM! The terms “we”, “us” and “our” refer to RAE SWIM. RAE SWIM operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). RAE SWIM is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy available at /policies/privacy-policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years old or the age of majority in your country of residence.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer or sell your account to another person.
SECTION 2 - OUR PRODUCTS
We have made every effort to display our products and colours as accurately as possible. However, we cannot guarantee that your device’s display of colours will be accurate.
All product descriptions and pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
Due to the nature of swimwear fabrics and lighting conditions during photography, slight variations in colour and appearance may occur.
For hygiene reasons, swimwear must be tried on over underwear and returned with hygiene liners intact. We reserve the right to refuse returns that show signs of wear, washing, damage, makeup, tanning products, perfume or removal of hygiene protection.
SECTION 3 - ORDERS
When you place an order, you are making an offer to purchase products from RAE SWIM. We reserve the right to accept or decline your order for any reason.
Orders are only accepted once payment has been processed and you receive an order confirmation email.
Please review your order carefully before submitting it, as we may not be able to amend or cancel orders once placed.
If we need to cancel or amend an order, we will attempt to notify you using the contact details provided at checkout.
Purchases are subject to our Refund Policy available at /policies/refund-policy.
You agree that purchases made through our store are for personal use only and not for resale.
SECTION 4 - PRICES AND BILLING
All prices displayed on our website are in GBP (£) unless otherwise stated.
Prices, promotions and discounts are subject to change without notice.
Prices do not include shipping fees, customs duties, taxes or import charges unless otherwise stated.
You agree to provide current, complete and accurate payment and billing information for all purchases.
By submitting payment information, you represent that you are authorised to use the chosen payment method.
SECTION 5 - SHIPPING AND DELIVERY
Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by couriers, customs clearance, weather conditions or events outside our control.
Risk in products passes to you upon delivery to the shipping address provided at checkout.
Customers are responsible for any customs duties, taxes or import fees applicable in their country.
SECTION 6 - INTELLECTUAL PROPERTY
All content on the Services, including but not limited to logos, branding, images, graphics, product designs, videos, text and website design are owned by or licensed to RAE SWIM and are protected by intellectual property laws.
You may not reproduce, distribute, modify, copy or commercially exploit any content without prior written consent from RAE SWIM.
RAE SWIM names, logos and branding may not be used without permission.
SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools and services which we do not monitor or control.
These tools are provided “as is” and “as available” without warranties of any kind.
Your use of third-party tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and accept no liability for third-party materials, products or services.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
RAE SWIM is powered by Shopify, which enables us to provide the Services to you. However, all purchases are made directly with RAE SWIM.
You acknowledge that Shopify is not responsible for any aspect of transactions between you and RAE SWIM, including product quality, refunds, shipping or customer service.
SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy available at /policies/privacy-policy.
Because our store is hosted on Shopify, Shopify may process personal data in order to provide and improve the Services.
By using the Services, you acknowledge that you have read and understood our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit reviews, suggestions, ideas or other feedback to us, you grant RAE SWIM a worldwide, royalty-free, perpetual licence to use, reproduce, modify and publish such feedback for commercial or non-commercial purposes.
You confirm that any feedback submitted by you does not violate the rights of any third party.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally there may be typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges or availability.
We reserve the right to correct errors and update information at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may not use the Services:
- for unlawful purposes
- to violate laws or regulations
- to infringe intellectual property rights
- to upload malicious software or viruses
- to spam, scrape, phish or hack
- to collect personal data unlawfully
- to interfere with website security or functionality
We reserve the right to terminate access to the Services if these Terms are violated.
SECTION 14 - AGENTS
You may not use bots, automated systems, scraping tools or AI agents to access or interact with the Services in a way that violates these Terms or interferes with website operations.
We reserve the right to block or restrict automated access at our discretion.
SECTION 15 - TERMINATION
We reserve the right to terminate or suspend access to the Services at any time without notice if we believe you have violated these Terms.
Any obligations or liabilities incurred before termination shall survive termination.
SECTION 16 - DISCLAIMER OF WARRANTIES
The Services and all products are provided “as is” and “as available” without warranties of any kind, whether express or implied.
We do not guarantee that the Services will be uninterrupted, secure or error-free.
Nothing in these Terms excludes rights you are entitled to under UK consumer law.
SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, RAE SWIM shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Services or products purchased through the Services.
Nothing in these Terms limits liability for fraud, death or personal injury caused by negligence or any liability that cannot legally be excluded under applicable law.
SECTION 18 - INDEMNIFICATION
You agree to indemnify and hold harmless RAE SWIM, Shopify and affiliated parties from any claims, damages or expenses arising from your breach of these Terms or misuse of the Services.
SECTION 19 - SEVERABILITY
If any provision of these Terms is found unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.
SECTION 20 - ENTIRE AGREEMENT
These Terms, together with any policies posted on the website, constitute the entire agreement between you and RAE SWIM regarding use of the Services.
SECTION 21 - ASSIGNMENT
You may not assign or transfer your rights under these Terms without written consent from RAE SWIM.
We may assign or transfer our rights and obligations under these Terms at any time.
SECTION 22 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from these Terms or use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or modify these Terms at any time by posting changes to our website.
Your continued use of the Services following any changes constitutes acceptance of those changes.
SECTION 24 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
hello@raeswimuk.com
Business Address:
RAE SWIM, Ty Merlin, Caerphilly Business Park, CaerphillY, CF83 3GS
Business Phone Number:
02920 140 040